Business Functions in Wholesale & Retail SP4 (NQF4)

If you are leading a team in a sales environment, you need these foundational skills! This course explores the role of the team leader in ensuring that the team meets organisational or required standards.  We will learn to access information in order to respond to client enquiries in a financial services environment, look at the labour law and talk about the Consumer Act in South Africa.

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If you are leading a team in a sales environment, you need these foundational skills! This course explores the role of the team leader in ensuring that the team meets organisational or required standards.  We will learn to access information in order to respond to client enquiries in a financial services environment, look at the labour law and talk about the Consumer Act in South Africa.

The qualifying learner is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives.
  • Explaining the importance of motivating a team.
  • Demonstrating an understanding of self and team members in a workplace.
  • Applying theories of motivation and group dynamics.
  • Implementing a plan of action to strengthen a team.
  • Providing feedback and recognising achievements.
  • Preparing to receive a member on a team.
  • Introducing a new member.
  • Explaining how performance is monitored.
  • Creating awareness of career opportunities in an organisation.

Learner Guide

1
W&R Learner Guide Business Functions
0:00

13917 (Replaced with US 242821)

1
Lesson 1_What is Management?
4:10

Please download the Learner Guide attached, before starting the course.

2
Lesson 2_Leading & Organising
6:58
3
Lesson 3_Leadership
8:24
4
Lesson 4_Organisation
3:29
5
Quiz 1: Management
5 questions
6
Lesson 5_Stages of Team Development
3:40
7
Lesson 6_Team Leader Tasks
2:59
8
Lesson 7_Process of Making a Decision
5:24
9
Quiz 2: Team Development
6 questions
10
Lesson 8_Communication & Co-ordination
4:40
11
Lesson 9_Motivation
5:59
12
Lesson 10_Delegation
6:17
13
Lesson 11_Disciplining
4:02
14
Quiz 3: Management Functions
5 questions

US 9302

1
Lesson 1: Introduction.
04:47
2
Lesson 2: Navigation as a set of tools.
07:23
3
Lesson 3: Searching for Relevant Material.
05:27
4
Lesson 4: Collecting information found.
00:53
5
Lesson 5: Documents.
02:34
6
Lesson 6: Skimming Supported systems.
01:20
7
Leson 7: What is skimming?
03:38
8
Lesson 8: Data Collection Tools.
01:51
9
Lesson 9: What is Scanning?
04:11
10
Lesson 10: What is Critical Reading?
02:30
11
Lesson 11: While you Read.
01:21
12
Lesson 12: Interpreting texts critically.
03:35
13
Lesson 13: Data Maniulation.
03:37
14
Quiz: 9301
10 questions

Primary Labour Legislation (US13952)

1
Lesson 1_The Constitution and Labour Relations Act
9:26
2
Lesson 2_Basic Conditions of Employment Act
7:36
3
Lesson 3_Employment Equity Act
6:44
4
Lesson 4_Skills Development Act
3:34
5
Lesson 5_Protective Disclosure Act
2:36
6
Lesson 6_Organisational Rights protected by trade unions
3:55
7
Lesson 7_Unfair Labour Practices and Workplace Forums
5:01
8
Lesson 8_The CCMA
3:07
9
Lesson 9_Unfair Dismissal
4:18
10
Lesson 10_Disciplinary Hearing
3:32
11
Lesson 11_Interviews
4:12
12
Lesson 12_Discrimination in Interviews
2:36
13
Lesson 13_The Basic Conditions of Employment
6:54
14
Lesson 14_The Employment Equity Plan
8:26
15
Lesson 15_Skills Development Act
5:09
16
Lesson 16_Learnerships and Setas
2:29
17
Lesson 17_Grants, Levies and Training Committees
3:46
18
Unit Standard 13952
8 questions

Budgeting 13941 (replaced with US 242810)

1
Lesson 1_An introduction to budgeting
7:20
2
Lesson 2_Elements of a budget
2:50
3
Lesson 3_Setting up a budget
4:33
4
Unit Standard 242810
5 questions

13917 (replaced with US 242821)

1
Lesson 1_Career Pathing
8:18
2
Lesson 2_Personal Development Plan
10:08
3
Lesson 3_Procrastinating
6:21
4
Lesson 4_Time Management
4:30
5
Lesson 5_Setting Goals
5:33
6
Lesson 6_Feedback
10:12
7
Lesson 7_Workforce Planning
7:51
8
Lesson 8_Minimise Distractions
6:00
9
Unit Standard 242821
5 questions

13947 (Replaced with US 242819)

1
Lesson 1_Motivation
6:53
2
Lesson 2_Personal Strengths
4:41
3
Lesson 3_Motivational Factors
9:00
4
Lesson 4_Team building
3:25
5
Lesson 5_Motivational Theories
6:17
6
Lesson 6_Action Plan for a Stronger Team
7:02
7
Lesson 7_Feedback and Reward
7:52
8
Quiz 242819
5 questions

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