Business Functions in Wholesale & Retail (NQF4)

If you are leading a team in a sales environment, you need these foundational skills! This course explores the role of the team leader in ensuring that the team meets organisational or required standards.  We will learn to access information in order to respond to client enquiries in a financial services environment, look at the labour law and talk about the Consumer Act in South Africa.

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If you are leading a team in a sales environment, you need these foundational skills! This course explores the role of the team leader in ensuring that the team meets organisational or required standards.  We will learn to access information in order to respond to client enquiries in a financial services environment, look at the labour law and talk about the Consumer Act in South Africa.

The qualifying learner is capable of:

  • Explaining the role of a team leader.
  • Explaining the purpose of a team.
  • Contracting with a team to obtain commitment.
  • Monitoring the achievement of team objectives.
  • Explaining the importance of motivating a team.
  • Demonstrating an understanding of self and team members in a workplace.
  • Applying theories of motivation and group dynamics.
  • Implementing a plan of action to strengthen a team.
  • Providing feedback and recognising achievements.
  • Preparing to receive a member on a team.
  • Introducing a new member.
  • Explaining how performance is monitored.
  • Creating awareness of career opportunities in an organisation.

What is Management (US 242821)

1
Lesson 1_What is Management?
4:10

Please download the Learner Guide attached, before starting the course.

2
Lesson 2_Leading & Organising
6:58
3
Lesson 3_Leadership
8:24
4
Lesson 4_Organisation
3:29
5
Quiz 1: Management
5 questions
6
Lesson 5_Stages of Team Development
3:40
7
Lesson 6_Team Leader Tasks
2:59
8
Lesson 7_Process of Making a Decision
5:24
9
Quiz 2: Team Development
6 questions
10
Lesson 8_Communication & Co-ordination
4:40
11
Lesson 9_Motivation
5:59
12
Lesson 10_Delegation
6:17
13
Lesson 11_Disciplining
4:02
14
Quiz 3: Management Functions
5 questions

Motivate and build a team (US 242819)

1
Leadership Definitions
4:16

Please download the Learner Guide attached, before starting the course.

2
Characteristics of an Effective Leader
5:52
3
Situational Leadership Model
4:06
4
Leadership Profiles
6:04
5
Assessment 1
5 questions
6
A Team’s Purpose and Mission
5:44
7
Performance Standards
7:01
8
Effective Team Communication
7:16
9
Assessment 2
5 questions
10
Monitoring Team Achievement
6:12
11
Motivation
6:11
12
Theories of Motivation
8:35
13
Motivation Techniques & Using Praise
7:35
14
Assessment 3
5 questions
15
Feedback
5:23
16
Listening
2:17
17
Performance
7:44
18
Assessment 4

The client's financial enquiries (US9302)

1
Lesson 47: Introduction to using the Desktop on a GUI Environment
3:14
2
Lesson 48: Basic Desktop Functions
4:13
3
Lesson 49: Types of Windows
2:41
4
Lesson 50: Starting an Application
4:41
5
Lesson 51: Using Microsoft Office Programs
10:39
6
Quiz 117902
5 questions
7
Lesson 52: Input and Output Devices
10:55
8
Lesson 53: Consumables
9:25
9
Lesson 54: Communication between Devices
5:12
10
Lesson 55: Using a Scanner
8:39
11
Lesson 56: Default Device Settings
3:30
12
Quiz 117943
13
Lesson 64: What is a computer?
05:39
14
Lesson 65: What is an Operating System?
07:42
15
Lesson 66: Parts of a Desktop
07:36
16
Lesson 67: Buttons, Sockets, and Slot uses.
09:04
17
Lesson 68: A Look Inside a Desktop Computer.
06:12
18
Lesson 69: The Internet
06:51
19
Lesson 70: The Basic Parts of a Laptop Computer
02:03
20
Lesson 71: Laptop Buttons, Drives, and Ports
09:06
21
Lesson 72: A Look Inside a Laptop Computer.
05:1
22
Lesson 73: Types of Internet
06:51
23
Lesson 74: Setting up a Computer
07:56
24
Lesson 75: Keeping your Computer Clean
08:59
25
Lesson 76: Keeping your Computer Clean. pt. 2
08:16
26
Lesson 77: Troubleshooting
07:30
27
Lesson 78: Networks
06:41
28
Lesson 79: Health, Safety, and the Environment. Pt. 1
10:39
29
Lesson 80: Health, Safety, and the Enviroment. Pt. 2
10:16
30
Lesson 81: Health, Safety, and the Environment. Pt. 3
05:02
31
Lesson 82: Copyright
06:58
32
Quiz 117925
10 questions

Primary Labour Legislation (US13952)

1
Lesson 1_The Constitution and Labour Relations Act
9:26
2
Lesson 2_Basic Conditions of Employment Act
7:36
3
Lesson 3_Employment Equity Act
6:44
4
Lesson 4_Skills Development Act
3:34
5
Lesson 5_Protective Disclosure Act
2:36
6
Lesson 6_Organisational Rights protected by trade unions
3:55
7
Lesson 7_Unfair Labour Practices and Workplace Forums
5:01
8
Lesson 8_The CCMA
3:07
9
Lesson 9_Unfair Dismissal
4:18
10
Lesson 10_Disciplinary Hearing
3:32
11
Lesson 11_Interviews
4:12
12
Lesson 12_Discrimination in Interviews
2:36
13
Lesson 13_The Basic Conditions of Employment
6:54
14
Lesson 14_The Employment Equity Plan
8:26
15
Lesson 15_Skills Development Act
5:09
16
Lesson 16_Learnerships and Setas
2:29
17
Lesson 17_Grants, Levies and Training Committees
3:46
18
Unit Standard 13952
8 questions

The Consumer Act (US13951)

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Includes

2 Hours
Full lifetime access
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