Communication Level 3 SS002

After completing this course you will be able to read and view a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from texts.

98 students enrolled

Learners credited with this course are able to read and view a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from texts.  After completing this course a learner should be able to cope with learning in the context of learnerships, skills programmes, other learning programmes, and adapt their style and language register to the requirements of different situations.

After successful completion of this course, you will be able to:

  • Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
  • Use strategies for extracting implicit messages in texts.
  • Respond to selected texts in a manner appropriate to the context.
  • Explore and explain how language structures and features may influence a reader/viewer.
  • Access and use suitable learning resources.
  • Use learning strategies.
  • Manage occupational learning programme materials.
  • Conduct basic research, analyse and present findings.
  • Function in a team.
  • Reflect on how characteristics of the workplace and occupational context affect learning.
  • Critically analyse texts produced for a range of purposes, audiences and contexts.
  • Identify and explain the values, attitudes and assumptions in texts.
  • Evaluate the effects of content, language and style on readers’/viewers’ responses in specific texts.
  • Interact successfully in oral/signed communication.
  • Use strategies that capture and retain the interest of an audience.
  • Identify and respond to manipulative use of language.

Learner Guide

1
Communication Level 3 SS002 Learner Guide

Please download your Learner Guide here.

Session 1 US 119472

1
Lesson 1: Unfamiliar Words (Part 1)
5:35

Please download the Learner Guide attached.

2
Lesson 1: Unfamiliar Words (Part 2)
3:35
3
Lesson 2: Graphics and Visual Aids
3:03
4
Lesson 3: Graphs
3:40
5
Lesson 4: Strategies to extract implicit messages in texts
3:23
6
Lesson 5: An Author’s Attitude
1:39
7
Lesson 6: Writing Techniques
4:30
8
Lesson 7: Visual Techniques
2:05
9
Lesson 8: Language’s influence on a Reader (Part 1)
3:10
10
Lesson 8: Language’s influence on a Reader (Part 2)
3:18
11
Quiz 1: Interpreting Text
10 questions

Session 2 US 119457

1
Lesson 9: Forms of Written Communication
6:21
2
Lesson 10: Preparing the Communication
4:20
3
Lesson 11: Critical Thinking Skills and Mind Mapping
3:28
4
Lesson 12: Suitable Learning Resources (Part 1)
5:12
5
Lesson 12: Suitable Learning Resources (Part 2)
5:12
6
Lesson 13: Learning Techniques (Part 1)
4:29
7
Lesson 13: Learning Techniques (Part 2)
2:49
8
Lesson 14: Interpret and Analyse Texts
4:34
9
Lesson 15: The Business of Listening (Part 1)
3:47
10
Lesson 15: The Business of Listening (Part 2)
5:44
11
Lesson 16: Learning through Communication
2:04
12
Lesson 17: Different Learning Materials (Part 1)
6:02
13
Lesson 17: Different Learning Materials (Part 2)
3:49
14
Lesson 18: Understanding Technical Language and Terminology
1:12
15
Lesson 19: Writing Layout
1:51
16
Lesson 20: What is Research? (Part 1)
4:58
17
Lesson 20: What is Research? (Part 2)
5:20
18
Lesson 21: Creative Writing
4:52
19
Lesson 22: Research Techniques
5:32
20
Lesson 23: Method Selection
01:44
21
Lesson 24: Collecting and Recording Data
00:44
22
Lesson 25: Evaluating Information
2:44
23
Lesson 26: The Analysis Process (Part 1)
3:43
24
Lesson 26: The Analysis Process (Part 2)
5:05
25
Lesson 27: Sorting Information
4:18
26
Lesson 28: Evaluating the Research
1:05
27
Lesson 29: Participate Actively in Learning
5:18
28
Lesson 30: The Importance of a Learning Environment in Business
5:52
29
Lesson 31: Managing Conflict
5:31
30
Lesson 32: Negotiation Strategies
5:49
31
Lesson 33: Occupational Environment (Part 1)
4:04
32
Lesson 33: Occupational Environment (Part 2)
4:34
33
Quiz 2: Written Communication
15 questions

Session 3 US 119467

1
Lesson 34: Effective Oral Communication
4:46
2
Lesson 35: Meetings (Part 1)
5:56
3
Lesson 35: Meetings (Part 2)
6:12
4
Lesson 36: Debates and Negotiations
4:27
5
Lesson 37: Interviews (Part 1)
2:41
6
Lesson 37: Interviews (Part 2)
5:35
7
Lesson 38: Voice Techniques
3:57
8
Lesson 39: Body Language
5:00
9
Lesson 40: Preparing for a Presentation
4:46
10
Lesson 41: Visual Aids
3:04
11
Lesson 42: Maintaining Continuity and Interaction
4:18
12
Lesson 43: Non-verbal Communication
6:08
13
Quiz 3: Interacting Successfully and Capturing Interest
15 questions

Session 4 US 242817

1
Lesson 1_Customer Satisfaction
4:01

Please download the Learner Guide, before starting this course.

2
Lesson 2_Benefits of Customer Satisfaction
3:18
3
Lesson 3_Quality Service
5:53
4
Lesson 4_The 4P's
5:09
5
Lesson 5_The Quality Staircase
3:44
6
Lesson 6_The Quality Service Connector
3:47
7
Assessment 1: Customer Satisfaction
5 questions
8
Lesson 7_SWOT Analysis
4:40
9
Lesson 8_Problem Solving
4:37
10
Lesson 9_Service Recovery
5:54
11
Lesson 10_Steps in Problem Solving
6:27
12
Lesson 11_Problem Solving Tools
5:45
13
Assessment 2: Problem Solving
5 questions

ASSESSMENT

1
Formative Assessment SS002 Communication
2
Summative Assessment SS002 Communication

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