Communication in a Business Environment

In this course, one will be learning about the process and purpose of communication as well as the various communication channels used in business and personal life. One will also be learning how communication mode is planned, organised and composed for the specific audience. One will cover the impact and effect of informal and unofficial communication within the business environment according to positive and negative values. And lastly, a conflict situation is identified and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialog.