Communication in a Business Environment

Business communication is the process of sharing information between employees within and outside a company. Effective business communication is how employees and management interact with each other to reach organizational goals and be more aligned with the core company values.

66 students enrolled

In this course, one will be learning about the process and purpose of communication as well as the various communication channels used in business and personal life. One will also be learning how communication mode is planned, organised and composed for the specific audience. One will cover the impact and effect of informal and unofficial communication within the business environment according to positive and negative values. And lastly, a conflict situation is identified and possible procedures or steps for resolving a dispute or breakdown in relations are suggested using respectful dialog.

Session 1

1
Lesson 1: Introduction to Communication
2
Lesson 2: Process of Communication
3:02
3
Lesson 3: Communication Channels
4:15
4
Lesson 4: Communication Barriers
4:56
5
Lesson 5: Intercultural Communication
2:50
6
Quiz 1: Communication Channels
5 questions

Session 2

1
Lesson 6: Introduction (Part 2)
1:01
2
Lesson 7: Written Communication
2:38
3
Lesson 8: Oral Communication
2:49
4
Quiz 2: Written and Verbal Communication
5 questions

Session 3

1
Lesson 9: Introduction
1:23
2
Lesson 10: Effective Communication
5:23
3
Lesson 11: Guidelines
3:08
4
Lesson 12: Team Communication
2:55
5
Lesson 13: Team Conflict
9:37
6
Lesson 14: Preventing Conflict
4:48
7
Quiz 3: Effective Communication
5 questions

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Includes

2 hours
Full lifetime access
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