This course is designed to meet the needs of those learners who enter the field of Contact Centres.
Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. Contact Centres are a new industry – there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.
The qualifying learner will be quipped to:
- Eliciting information from customers.
- Offering information to others.
- Recording information from customers.
- Referring escalating requirements.
- Retrieving calls from customers.
- Inputting subject information from customers in accordance with specific.
- Contact Centre requirements.
- Responding to queries from customers.
- Providing follow up to customers requests.
- Placing calls to customers.
- Recording information from customer.
- Responding to queries from customers.
- Providing follow up to customers’ request.
