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Contact Centre Support Operations

This course is designed to meet the needs of those learners who enter the field of Contact Centres. Contact Centres ... Show more
Instructor
Esté Strydom
68 Students enrolled
  • Description
  • Curriculum
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This course is designed to meet the needs of those learners who enter the field of Contact Centres.

Contact Centres have become key business tools – integral to the way organisations achieve their business objectives. Contact Centres are a new industry – there is a need to develop career paths in this field, and it is a high growth industry constantly in need of skilled people.

The qualifying learner will be quipped to:

  • Eliciting information from customers.
  • Offering information to others.
  • Recording information from customers.
  • Referring escalating requirements.
  • Retrieving calls from customers.
  • Inputting subject information from customers in accordance with specific.
  • Contact Centre requirements.
  • Responding to queries from customers.
  • Providing follow up to customers requests.
  • Placing calls to customers.
  • Recording information from customer.
  • Responding to queries from customers.
  • Providing follow up to customers’ request.
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30-Day Money-Back Guarantee
Course details
Duration 4 weeks
Lectures 47
Video 3 hours
Quizzes 3
Level Beginner
Full lifetime access
Access on mobile and TV

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