This course will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fullfill a leadership role as part of their job. This course will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.
The qualifying learner is capable of:
- Explaining service excellence from a leadership perspective.
- Planning service excellence in a local government leadership context.
- Compiling and implementing a service excellence plan.
- Evaluating service delivery efficacy.
