Develop and Apply a Service Culture to a Leadership Role

This course will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fullfill a leadership role as part of their job.

78 students enrolled

This course will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fullfill a leadership role as part of their job. This course will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

 

The qualifying learner is capable of:

  • Explaining service excellence from a leadership perspective.
  • Planning service excellence in a local government leadership context.
  • Compiling and implementing a service excellence plan.
  • Evaluating service delivery efficacy.

Session 1

1
Lesson 1: Service Excellence
6:27
2
Lesson 2: Role of the Leader
6:03
3
Lesson 3: Accountability for service delivery
4:01
4
Quiz 1: Service Excellence
10 questions

Session 2

1
Lesson 4: Plan Service Excellence
4:04
2
Lesson 5: Plan to achieve service excellence
2:56
3
Quiz 2: Planning Service Excellence
3 questions

Session 3

1
Lesson 6: Compile and implement service excellence
2:27
2
Lesson 7: Implementing service excellence
3:07
3
Quiz 3: Implement Service Excellence
5 questions

Session 4

1
Lesson 8: Evaluate Service Delivery
3:45
2
Lesson 9: Rationale for evaluating service delivery
2:49
3
Quiz 4: Evaluate service delivery efficacy
5 questions

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Includes

1 hour
Full lifetime access
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