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Develop and Apply a Service Culture to a Leadership Role

This course will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fullfill a leadership role as part of their job.

79 students enrolled

This course will be useful to learners who are working within a Public Sector, Local Government, commercial or community environment, and will fullfill a leadership role as part of their job. This course will also add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

 

The qualifying learner is capable of:

  • Explaining service excellence from a leadership perspective.
  • Planning service excellence in a local government leadership context.
  • Compiling and implementing a service excellence plan.
  • Evaluating service delivery efficacy.

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Includes

1 hour
9 lectures
Full lifetime access
Access on mobile and TV

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