Essential Communication Skills for Professional Drivers

The purpose of this course is to introduce new skills and refine your current skills in oral and written communication. By working through this course you will have the opportunity to practice group communication, effective one-on-one communication, as well as your writing and presentation skills.

112 students enrolled

The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

Learners credited with this course are able to read and view a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from texts.  After completing this course a learner should be able to cope with learning in the context of learnerships, skills programmes, other learning programmes, and adapt their style and language register to the requirements of different situations.

In the business environment we have meeting every day. They involve a lot of people and therefore cost a lot of money and it is important that you make each meeting count! This course is designed to introduce you to the preparation and procedures required in chairing a formal meeting using committee procedures.

The business environment in South Africa since the dawn of democracy in 1994 has changed dramatically. Managers can no longer simply tell employees what to do. Without realising it much a manager’s time is spent negotiating, regardless of the level of management. In the second unit standard you will learn how to negotiate effectively to facilitate a win-win situation.

When you have completed this course you will be able to:

  • Interact successfully in oral/signed language
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language
  • Respond critically yet sensitively as a listener/audience
  • Analyse own responses to spoken/signed texts and adjust as required
  • Use strategies to be an effective speaker/signer in sustained oral/signed interactions
  • Evaluate spoken/signed discourse
  • Prepare for a meeting
  • Conduct a meeting
  • Deal with conflict in a meeting
  • Follow up on a meeting
  • Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
  • Use strategies for extracting implicit messages in texts.
  • Respond to selected texts in a manner appropriate to the context.
  • Explore and explain how language structures and features may influence a reader/viewer.
  • Access and use suitable learning resources.
  • Use learning strategies.
  • Manage occupational learning programme materials.
  • Conduct basic research, analyse and present findings.
  • Function in a team.
  • Reflect on how characteristics of the workplace and occupational context affect learning.
  • Critically analyse texts produced for a range of purposes, audiences and contexts.
  • Identify and explain the values, attitudes and assumptions in texts.
  • Evaluate the effects of content, language and style on readers’/viewers’ responses in specific texts.
  • Interact successfully in oral/signed communication.
  • Use strategies that capture and retain the interest of an audience.
  • Identify and respond to manipulative use of language.

Session 1: Unit Standard 119472

1
Lesson 1: Introduction to Oral Communication (PD)
1:57

Please download the Learner Guide attached, before starting the course.

2
Lesson 2: Steps in Communication in Teams
4:14
3
Lesson 3: Interviews
2:41
4
Lesson 4: Interview Considerations
5:33
5
Lesson 5: Formal Meetings
4:21
6
Lesson 6: Debates
3:47
7
Lesson 7: Negotiations and Communicating in a Multicultural Environment
3:17
8
Lesson 8: Passive & Aggressive Speakers
4:30
9
Lesson 9:Passive Aggressive and Assertive Speakers
5:09
10
Quiz 1: Effective Communication
5 questions
11
Lesson 10: Voice Techniques
3:57
12
Lesson 11: Body Language
5:00
13
Lesson 12: Writing an Outline
4:46
14
Lesson 13: Visual Aids
3:04
15
Lesson 14: Maintaining Interaction
4:18
16
Lesson 15: Facts vs Opinion
5:51
17
Quiz 2: Body Language
6 questions

Session 2: Unit Standard 119472

1
Lesson 16: Active Listening
5:32
2
Lesson 17:Barriers to Communication
3:07
3
Lesson 18: Managing Conflict
3:56
4
Lesson 19: Interpersonal Conflict
4:10
5
Lesson 20: Group Conflict
4:30
6
Quiz 3: Good Listeners
5 questions
7
Lesson 21: Communication Styles
3:41
8
Lesson 22: Adjusting Behaviour
4:14
9
Lesson 23: Dealing with Negativity
4:44
10
Lesson 24: Maintaining Credibility
2:27
11
Lesson 25: Read between the Lines
5:49
12
Lesson 26: Making People Listen
2:45
13
Quiz 4: Responding
5 questions
14
Lesson 27: Introduction to Conducting a Meeting
3:45
15
Lesson 28: Preparing for a Meeting
3:27
16
Lesson 29: Minutes and Mandates
3:21
17
Lesson 30: Members in a Meeting
4:18
18
Lesson 31: Chairing a Meeting
2:26
19
Lesson 32: Conflict in Meetings
5:59
20
Lesson 33: Follow up a Meeting
8:36
21
Quiz 5: Meetings
6 questions

Session 3: Unit Standard 119457

1
Lesson 1: Unfamiliar Words (Part 1)
5:35

Please download the Learner Guide attached.

2
Lesson 1: Unfamiliar Words (Part 2)
3:35
3
Lesson 2: Graphics and Visual Aids
3:03
4
Lesson 3: Graphs
3:40
5
Lesson 5: An Author’s Attitude
1:39
6
Lesson 6: Writing Techniques
4:30
7
Lesson 7: Visual Techniques
2:05
8
Lesson 8: Language’s influence on a Reader (Part 1)
3:10
9
Lesson 8: Language’s influence on a Reader (Part 2)
2:59
10
Quiz 1: Interpreting Text
10 questions

Session 4: Unit Standard 119467

1
Lesson 9: Forms of Written Communication
6:21
2
Lesson 10: Preparing the Communication
4:20
3
Lesson 11: Critical Thinking Skills and Mind Mapping
3:28
4
Lesson 13: Learning Techniques (Part 1)
4:29
5
Lesson 13: Learning Techniques (Part 2)
2:49
6
Lesson 14: Interpret and Analyse Texts
4:34
7
Lesson 15: The Business of Listening (Part 1)
3:47
8
Lesson 15: The Business of Listening (Part 2)
5:44
9
Lesson 16: Learning through Communication
2:04
10
Lesson 17: Different Learning Materials (Part 1)
6:02
11
Lesson 17: Different Learning Materials (Part 2)
3:49
12
Lesson 18: Understanding Technical Language and Terminology
1:12
13
Lesson 19: Writing Layout
1:51
14
Lesson 20: What is Research? (Part 2)
5:20
15
Lesson 20: What is Research? (Part 1)
4:58
16
Lesson 21: Creative Writing
4:52
17
Lesson 22: Research Techniques
5:32
18
Lesson 23: Method Selection
01:44
19
Lesson 24: Collecting and Recording Data
00:44
20
Lesson 25: Evaluating Information
2:44
21
Lesson 26: The Analysis Process (Part 1)
3:43
22
Lesson 27: The Analysis Process (Part 2)
5:36
23
Lesson 27: Sorting Information
4:18
24
Lesson 28: Evaluating the Research
1:05
25
Lesson 29: Participate Actively in Learning
5:18
26
Lesson 30: The Importance of a Learning Environment in Business
5:52
27
Lesson 31: Managing Conflict
5:31
28
Lesson 32: Negotiation Strategies
5:49
29
Lesson 33: Occupational Environment (Part 1)
4:04
30
Lesson 33: Occupational Environment (Part 2)
4:34
31
Quiz 2: Written Communication
15 questions

Session 5: Unit Standard 119465

1
Lesson 34: Effective Oral Communication
4:46
2
Lesson 35: Meetings (Part 1)
5:56
3
Lesson 35: Meetings (Part 2)
6:12
4
Lesson 36: Debates and Negotiations
4:27
5
Lesson 37: Interviews (Part 1)
2:41
6
Lesson 37: Interviews (Part 2)
5:35
7
Lesson 38: Voice Techniques
3:57
8
Lesson 39: Body Language
5:00
9
Lesson 40: Preparing for a Presentation
4:46
10
Lesson 41: Visual Aids
3:04
11
Lesson 42: Maintaining Continuity and Interaction
4:18
12
Lesson 43: Non-verbal Communication
6:08
13
Quiz 3: Interacting Successfully and Capturing Interest
15 questions

Be the first to add a review.

Please, login to leave a review
30-Day Money-Back Guarantee

Includes

5 hours
Full lifetime access
Access on mobile and TV

Contact your Instructor