Essential Communication Skills for Professional Drivers

The purpose of this course is to introduce new skills and refine your current skills in oral and written communication. By working through this course you will have the opportunity to practice group communication, effective one-on-one communication, as well as your writing and presentation skills.

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The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

Learners credited with this course are able to read and view a variety of text types with understanding and to justify their views and responses by reference to detailed evidence from texts.  After completing this course a learner should be able to cope with learning in the context of learnerships, skills programmes, other learning programmes, and adapt their style and language register to the requirements of different situations.

In the business environment we have meeting every day. They involve a lot of people and therefore cost a lot of money and it is important that you make each meeting count! This course is designed to introduce you to the preparation and procedures required in chairing a formal meeting using committee procedures.

The business environment in South Africa since the dawn of democracy in 1994 has changed dramatically. Managers can no longer simply tell employees what to do. Without realising it much a manager’s time is spent negotiating, regardless of the level of management. In the second unit standard you will learn how to negotiate effectively to facilitate a win-win situation.

When you have completed this course you will be able to:

  • Interact successfully in oral/signed language
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language
  • Respond critically yet sensitively as a listener/audience
  • Analyse own responses to spoken/signed texts and adjust as required
  • Use strategies to be an effective speaker/signer in sustained oral/signed interactions
  • Evaluate spoken/signed discourse
  • Prepare for a meeting
  • Conduct a meeting
  • Deal with conflict in a meeting
  • Follow up on a meeting
  • Use a range of reading and/or viewing strategies to understand the literal meaning of specific texts.
  • Use strategies for extracting implicit messages in texts.
  • Respond to selected texts in a manner appropriate to the context.
  • Explore and explain how language structures and features may influence a reader/viewer.
  • Access and use suitable learning resources.
  • Use learning strategies.
  • Manage occupational learning programme materials.
  • Conduct basic research, analyse and present findings.
  • Function in a team.
  • Reflect on how characteristics of the workplace and occupational context affect learning.
  • Critically analyse texts produced for a range of purposes, audiences and contexts.
  • Identify and explain the values, attitudes and assumptions in texts.
  • Evaluate the effects of content, language and style on readers’/viewers’ responses in specific texts.
  • Interact successfully in oral/signed communication.
  • Use strategies that capture and retain the interest of an audience.
  • Identify and respond to manipulative use of language.

Learner Guide

1
Lesson 1: Introduction to Oral Communication (PD)
1:57

Please download the Learner Guide attached, before starting the course.

Unit Standard 119472

1
Lesson 1- Oral Communication
2:14
2
Lesson 2- Group Learning
1:25
3
Lesson 3- The Communication Model
5:08
4
Lesson 4- Interviews
5:43
5
Lesson 5- Formal Meetings
2:23
6
Lesson 6- Discussions, Debates and Negotiations
4:26
7
Lesson 7- Use strategies that capture and retain the interest of the audience
3:05
8
Lesson 8- Planning
1:48
9
Lesson 9- Visual Aids
3:16
10
Lesson 10- Manipulative Language
5:27
11
Lesson 11- Choice of Language Structures
1:39
12
Quiz 119472
10 questions

Unit Standard 119467

1
Lesson 1- Available Learning Resources
7:48
2
Lesson 2- Using Learning Strategies
4:52
3
Lesson 3- Manage Occupational Learning Materials
2:57
4
Lesson 4- Basic Research
7:13
5
Lesson 5- Capturing, Coding, and Editing Data
2:08
6
Lesson 6- Evaluation and Analysis
2:30
7
Lesson 7- Function in a team
6:21
8
Lesson 8- Productive Team Meetings
4:38
9
Lesson 9- Workplace characteristics and Learning
7:04
10
Quiz 119467
10 questions

Unit Standard 119465

1
Lesson 1- Write, present, sign texts
6:25
2
Lesson 2- Produce Coherent and Cohesive Texts
10:31
3
Lesson 3- Drafting your own writing
6:28
4
Lesson 4- Basic Research
7:13
5
Lesson 5- Capture, Code and Edit Data
2:08
6
Lesson 6- Evaluation and Analysis
2:30
7
Lesson 7- Creative Writing
2:41
8
Quiz 119465
5 questions

Unit Standard 119457

1
Lesson 1- Interpreting and using information from texts
4:57
2
Lesson 2- Ambiguous words, paraphrasing and summarising
1:52
3
Lesson 3- Graphic and Visual Aids
2:52
4
Lesson 4- Graphs
3:37
5
Lesson 5- Extracting Messages and Source of texts
2:39
6
Lesson 6- Authors Attitude
3:03
7
Lesson 7- Visual Techniques, Text responses and Formats
3:45
8
Lesson 8- Influence of Language Structures
5:31
9
Quiz 119457
10 questions

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