Leadership Development 4: Relationship Management

Learners will develop competencies to utilise leadership skills to enhance service delivery in a specific sector or context. Individual learners will benefit through enhancing their personal competencies, knowledge and skills so as to be able to complete tasks required in their employment contracts and by legislation.

Further Education and Training Certificate: Leadership Development

SAQA QUALIFICATION ID: 50081

The purpose of the qualification is to enable qualifying learners to apply leadership competencies to ensure service excellence.

Learners will develop competencies to utilise leadership skills to enhance service delivery in a specific sector or context. Individual learners will benefit through enhancing their personal competencies, knowledge and skills so as to be able to complete tasks required in their employment contracts and by legislation.

On achieving this qualification, the learner will:

  • Understand how leadership skills and techniques are applied to relationship management.
  • Be able to apply knowledge management in a leadership function to enhance service delivery.
  • Be equipped with leadership skills and techniques, utilised to provide contributions to community development projects and to address identified community issues.
  • Learn strategic planning skills and plans are utilised to enhance leadership function for excellent service delivery.

Unit Standard 120305

1
Lesson 1: Emotional Intelligence
4:59
2
Lesson 2: The Role in Leadership
4:21
3
Lesson 3: Self-esteem
4:07
4
Lesson 4: Self-esteem and Emotional Intelligence
4:13
5
Lesson 5: Self Confidence
5:08
6
Quiz 1: Role of emotional intelligence
10 questions
7
Lesson 6: Emotional Intelligence and Self-awareness
5:01
8
Lesson 7: The Role of Feedback
7:05
9
Quiz 2: The relationship between EI and self-awareness
4 questions
10
Lesson 8: Self Management
3:30
11
Lesson 9: Emotions
3:05
12
Lesson 10: The Implications of Stress
4:11
13
Quiz 3: The relationship between EI and self-management
8 questions
14
Lesson 11: Improving Emotional Intelligence
3:20
15
Lesson 12: Feedback in Leadership
2:21
16
Quiz 4: The relationship between EI and social awareness
4 questions
17
Lesson 13: Managing Emotions
4:26
18
Lesson 14: Benefits of Managing Emotions
4:14
19
Lesson 15: Self-analysis
2:59
20
Lesson 16: Conflict Management
4:44
21
Quiz 5: Emotional Skills
5 questions

Unit Standard 120391

1
Lesson 1: Customer Relationship Management
2:26

Please download the Learner Guide attached.

2
Lesson 2: Business Relationship Management
1:14
3
Lesson 3: Employee Relationship Management
2:17
4
Lesson 4: Roles in Leadership
2:13
5
Lesson 5: Leadership and the Public Sector
4:40
6
Lesson 6: The importance of a Communication Strategy
2:33
7
Quiz 1: Relationship Management
5 questions
8
Lesson 7: Planning a Communication Strategy
4:23
9
Lesson 8: Communication Strategy Implementation
7:05
10
Lesson 9: Professional Practice Development
3:50
11
Lesson 10: Developing Support Networks
5:20
12
Quiz 2: A Communication Strategy
4 questions
13
Lesson 11: Institutional Accountability
5:19
14
Lesson 12: Community of Practice
5:45
15
Lesson 13: Giving Feedback
6:09
16
Quiz 3: Institutional Accountability
5 questions
17
Lesson 14: Change is Inevitable!
4:26
18
Lesson 15: Social Awareness
19
Lesson 16: Citizen Participation
4:34
20
Lesson 17: Citizen Participation and Conflict
21
Lesson 18: Conflict Management Styles
2:43
22
Lesson 19: Conflict Management
3:41
23
Lesson 20: Diversity Management
5:07
24
Quiz 4: Change
5 questions

Unit Standard 120392

1
Lesson 1: Knowledge Management
2:59
2
Lesson 2: Knowledge Management System
7:15
3
Lesson 3: Knowledge Management Principles
4:17
4
Lesson 4: Intellectual Capital
5:55
5
Quiz 1: Knowledge management
10 questions
6
Lesson 5: Analysing and Storing Information
3:45
7
Lesson 6: Analysing Information
5:25
8
Quiz 2: Knowledge management system
8 questions
9
Lesson 7: Present and Communicate Information
4:18
10
Quiz 3: Knowledge Management network
5 questions
11
Lesson 8: Strategies of Knowledge Management
4:28
12
Quiz 4: Knowledge management techniques
5 questions

ASSESSMENT

1
SP 4: Formative Assessment: Relationship Management
2 Hours
2
SP 4: Summative Assessment: Relationship Management
2 Hours

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