Management Development: The complete A-Z for any manager

The complete 10-hour Management course. Everything you need to know about succeeding in your role as a manager.

54 students enrolled

The complete 10-hour Management course.

Part one explores the role of the team leader in ensuring that the team meets organisational or required standards.

Part 1 of the course is intended for junior managers of organisations.

Part 2 will teach you to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance.  The person completing this course should also be able to adopt a systematic approach to achieving objectives.

Part 3: Customer Service.  Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations. This course is designed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.

Part 4: Administration.  This course will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable anyone to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one’s job. This Leadership course will also provide value to public officials who are involved in integrated development planning or public sector management and administration specialists.

Team Management: What is Management?

1
Lesson 1_What is Management?
4:10

Please download the Learner Guide attached, before starting the course.

2
Lesson 2_Leading & Organising
6:58
3
Lesson 3_Leadership
8:24
4
Lesson 4_Organisation
3:29
5
Quiz 1: Management
5 questions
6
Lesson 5_Stages of Team Development
3:40
7
Lesson 6_Team Leader Tasks
2:59
8
Lesson 7_Process of Making a Decision
5:24
9
Quiz 2: Team Development
6 questions
10
Lesson 8_Communication & Co-ordination
4:40
11
Lesson 9_Motivation
5:59
12
Lesson 10_Delegation
6:17
13
Lesson 11_Disciplining
4:02
14
Quiz 3: Management Functions
5 questions

Team Management: Leadership

1
Leadership Definitions
4:16

Please download the Learner Guide attached, before starting the course.

2
Characteristics of an Effective Leader
5:52
3
Situational Leadership Model
4:06
4
Leadership Profiles
6:04
5
Assessment 1
5 questions
6
A Team’s Purpose and Mission
5:44
7
Performance Standards
7:01
8
Stages of Team Development & Dysfunctional Behaviour
6:55
9
Assessment 2
5 questions
10
Monitoring Team Achievement
6:12
11
Motivation
6:11
12
Theories of Motivation
8:35
13
Motivation Techniques & Using Praise
7:35
14
Assessment 3
5 questions
15
Feedback
5:23
16
Listening
2:17
17
Performance
7:44
18
Assessment 4

Team Management: Ethics in South Africa

1
Lesson 1: A Moral Compass
6:00

Please download the Learner Guide attached, before starting the course.

2
Lesson 2: Ethics & The South African Constitution
3:42
3
Lesson 3_Code of Conduct
3:50
4
Lesson 4: King III report and a Code of Conduct
6:57
5
Lesson 5: Ethical Principles
8:39
6
Lesson 6: Conflict of Interest
3:25
7
Quiz 1: Ethics
9 questions
8
Lesson 7: Time Management
9:06
9
Lesson 8: Principles of Time Management
6:39
10
Lesson 9: Principles of Time Management (Part 2)
4:01
11
Quiz 2: Time Management
9 questions
12
Lesson 10: A Time Management Plan
6:32
13
Lesson 11: A Work Schedule
5:12
14
Lesson 12: Putting it all together
6:23
15
Quiz 3: A Time Management Plan
9 questions

Team Management: Induction

1
Lesson 1: The Induction
5:22
2
Lesson 2: How to provide Induction
6:29
3
Lesson 3: A Workspace
2:51
4
Lesson 4: Mentoring
3:48
5
Lesson 5: Introducing New Members
4:17
6
Quiz 1: Inducting a new member
4 questions
7
Lesson 6: Teams in an Organisation
5:03
8
Lesson 7: Monitoring Performance
7:10
9
Lesson 8: Performance Appraisals
3:29
10
Lesson 9: Disciplinary Hearings
4:55
11
Quiz 2: Teams in an Organisation
6 questions
12
Lesson 10: Training Employees
4:55
13
Lesson 11: Career Paths
3:48
14
Quiz 3: Career Paths
5 questions

Team Management: A Business Plan

1
Lesson 1: A Business Plan
7:04

Please download the Learner Guide attached, before starting the course.

2
Lesson 2: Objectives & Measurement
4:40
3
Lesson 3: Defining Targets
4:03
4
Quiz 1: A Business Plan
5 questions
5
Lesson 4: The BSC as a PMS
5:39
6
Lesson 5: Selecting a PMS
5:30
7
Lesson 6: Providing Feedback
6:12
8
Lesson 7: Implementing Training
5:33
9
Lesson 8: Addressing Underperformance
5:16
10
Quiz 2: Performance Management
4 questions

Performance Management: Personal Development

1
Lesson 1: Personal Development
2:26

Please download the Learner Guide attached.

2
Lesson 2: Motivating Factors
3:48
3
Lesson 3: Trust and Cooperation
3:25
4
Lesson 4: Career Planning
3:16
5
Lesson 5: Marketable Strengths
2:19
6
Lesson 6: Personality Assessment
2:34
7
Lesson 7: Interpersonal Behaviour
1:58
8
Lesson 8: Development Plans
4:56
9
Lesson 9: Performance Review
4:53
10
Quiz 1: Goals & Measures
6 questions
11
Lesson 10: Core Business
6:26
12
Lesson 11: Value-added Process
2:18
13
Lesson 12: Activities of an Organisation
4:40
14
Lesson 13: Work Units in an Organisation
1:42
15
Lesson 14: Support and Line Functions
3:56
16
Quiz 2: Core Business
5 questions
17
Lesson 15: Objectives and Targets
2:32
18
Lesson 16: Developing an Action Plan
2:45
19
Lesson 17: Developing a Team
3:27
20
Lesson 18: The Definition of Delegation
4:45
21
Lesson 19: Manage Your Time
1:46
22
Lesson 20: Monitor and Evaluate Processes
3:36
23
Quiz 3: Developing Objectives
5 questions

Customer Management: Working with Business Finances

1
Lesson 1_Income & Expenditure
6:23

Please download the Learner Guide attched

2
Lesson 2_Income Statement
3:34
3
Lesson 3_A Balance Sheet
8:14
4
Lesson 4_ Personal Statements
5:07
5
Lesson 5_Different Ratios
6:41
6
Lesson 6_A Cash Flow Statement
4:41
7
Quiz 1: Income & Expenditure
6 questions
8
Lesson 7_What is a Budget?
5:52
9
Lesson 8_Income
5:58
10
Lesson 9_Budgeting Techniques & Methods
4:37
11
Lesson 10_Methods & Techniques (Part 2)
7:14
12
Quiz 2: Budgeting Part 1
5 questions
13
Lesson 11_A Business Plan
5:42
14
Lesson 12_Ratios
4:25
15
Lesson 13_Ratios (Part 2)
3:33
16
Lesson 14_ZBB and a Budget Form
6:26
17
Lesson 15_Constraints & Variances
6:00
18
Lesson 16_Control Systems & Projected Statements
4:26
19
Quiz 3: Budgeting Part 2
5 questions

Customer Management: Achieving Customer Delight

1
Lesson 1_Customer Satisfaction
4:01

Please download the Learner Guide, before starting this course.

2
Lesson 2_Benefits of Customer Satisfaction
3:18
3
Lesson 3_Quality Service
5:53
4
Lesson 4_The 4P’s
5:09
5
Lesson 5_The Quality Staircase
3:44
6
Lesson 6_The Quality Service Connector
3:47
7
Assessment 1: Customer Satisfaction
5 questions
8
Lesson 7_SWOT Analysis
4:40
9
Lesson 8_Problem Solving
4:37
10
Lesson 9_Service Recovery
5:54
11
Lesson 10_Steps in Problem Solving
6:27
12
Lesson 11_Problem Solving Tools
5:45
13
Quiz 2: Problem Solving
6 questions

Leadership

1
Lesson 1_Introduction to Leadership
3:32

Please download the Learner Guide attached.

2
Lesson 2_Principles of Leadership
3:25
3
Lesson 3_Qualities of a Leader
3:09
4
Lesson 4_Quality Improvement
2:11
5
Lesson 5_Visionary Leadership
4:34
6
Lesson 6_Qualities of a Leader
5:07
7
Lesson 7_Role of a Leader
3:27
8
Quiz 1: Introduction to Leadership
5 questions
9
Lesson 8_Leader vs Manager
1:58
10
Lesson 9_Management Roles vs Leadership Roles
3:07
11
Lesson 10_Responsibility and Authority
2:07
12
Lesson 11_Leadership Approaches
1:32
13
Lesson 12_Accountability
2:51
14
Lesson 13_The Role of a Leader and Manager
5:57
15
Lesson 14_Process vs Content Leadership
3:47
16
Quiz 2: Leadership vs Management
5 questions
17
Lesson 15_Trait vs Behavioural Theories
2:35
18
Lesson 16_Situational Theory
3:09
19
Lesson 17_Behavioural Theories
3:14
20
Lesson 18_Theories Pro’s and Cons
6:25
21
Lesson 19_Personal Qualities of a Leader
3:10
22
Quiz 3: Leadership Theories
5 questions
23
Lesson 20_Characteristics of a Leader
4:50
24
Lesson 21_Leadership Styles
4:30
25
Lesson 22_Leadership Roles and Abilities
5:41
26
Lesson 23_A Role Model
3:23
27
Quiz 4: Leaders and Role Models
4 questions

Budgeting and Personal Finances

1
Lesson 1_An introduction to budgeting
7:20
2
Lesson 2_Elements of a budget
2:50
3
Lesson 3_Setting up a budget
4:33
4
Unit Standard 242810
5 questions

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