The complete 10-hour Management course.
Part one explores the role of the team leader in ensuring that the team meets organisational or required standards.
Part 1 of the course is intended for junior managers of organisations.
Part 2 will teach you to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance. The person completing this course should also be able to adopt a systematic approach to achieving objectives.
Part 3: Customer Service. Customer service training is a vital part of any business and can ultimately be what either makes the business a success or marks it as a failure. Frustrated or unhappy consumers can have a negative impact on your business operations. This course is designed for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers.
Part 4: Administration. This course will be useful to learners who are working within the Public Sector, Local Government, commercial or community environment. It will enable anyone to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one’s job. This Leadership course will also provide value to public officials who are involved in integrated development planning or public sector management and administration specialists.
