Have a question?
Message sent Close

Meeting Performance Standards in a Contact Centre

If you want to learn how to excel as a Contact Centre Agent, this course is for you!

You will learn everything about how to instil a Contact Centre Culture within yourself, and how to meet Performance Standards expected by management.  

265 students enrolled

If you want to learn how to excel as a Contact Centre Agent, this course is for you!

You will learn everything about how to instil a Contact Centre Culture within yourself, and how to meet Performance Standards expected by management.

The qualifying learner will be capable of:

  • Identifying and defining what a Contact Centre is.
  • Identifying Contact Centre principles and concepts.
  • Identifying the benefits of instilling in self a Contact Centre culture.
  • Persuading others of the benefits of a Contact Centre culture.
  • Using a computerised system.
  • Responding to calls or other forms of communication (Range: Inbound or outbound).
  • Following up customer queries.

Be the first to add a review.

Please, login to leave a review
Get course
30-Day Money-Back Guarantee

Includes

2 hours
24 lectures
Full lifetime access
Access on mobile and TV

Contact your Instructor