If you want to learn how to excel as a Contact Centre Agent, this course is for you!
You will learn everything about how to instil a Contact Centre Culture within yourself, and how to meet Performance Standards expected by management.
The qualifying learner will be capable of:
- Identifying and defining what a Contact Centre is.
- Identifying Contact Centre principles and concepts.
- Identifying the benefits of instilling in self a Contact Centre culture.
- Persuading others of the benefits of a Contact Centre culture.
- Using a computerised system.
- Responding to calls or other forms of communication (Range: Inbound or outbound).
- Following up customer queries.
