Performance Management

This course is intended for individuals who aspire to become supervisors or line managers at any level. Persons credited with this course are able to set performance goals and measures, formulate development plans, and monitor and evaluate performance. By completing this course you should also be able to adopt a systematic approach to achieving objectives.

76 students enrolled

This course is intended for people who are or who aspire to become supervisors or line managers at any level.

Persons credited with this course are able to set performance goals and measures; to formulate development plans; and to monitor and evaluate performance.  The person completing this course should also be able to adopt a systematic approach to achieving objectives.

It is assumed that people starting to learn towards this standard are able to:

  • Understand the work environment,
  • Gather and use information relevant to managing individual and team performance,
  • Apply basic negotiation, interviewing and interpersonal skills
  • Explaining the various core functions of an organisation.
  • Explaining the support functions of an organisation.
  • Explaining the role of a selected work unit in an organisation, in relation to the core business.
  • Investigating and explaining the difference between line and support functions in an organisation.
  • Specifying objectives.
  • Formulating a plan.
  • Co-ordinating people and other resources.
  • Implementing the plan to meet objectives.
  • Evaluating results and making corrections and improvements.

Session 1

1
Lesson 1: Personal Development
2:26

Please download the Learner Guide attached.

2
Lesson 2: Motivating Factors
3:48
3
Lesson 3: Trust and Cooperation
3:25
4
Lesson 4: Career Planning
3:16
5
Lesson 5: Marketable Strengths
2:19
6
Lesson 6: Personality Assessment
2:34
7
Lesson 7: Interpersonal Behaviour
1:58
8
Lesson 8: Development Plans
4:56
9
Lesson 9: Performance Review
4:53
10
Quiz 1: Goals & Measures
6 questions

Session 2

1
Lesson 10: Core Business
6:26
2
Lesson 11: Value-added Process
2:18
3
Lesson 12: Activities of an Organisation
4:40
4
Lesson 13: Work Units in an Organisation
1:42
5
Lesson 14: Support and Line Functions
3:56
6
Quiz 2: Core Business
5 questions

Session 3

1
Lesson 15: Objectives and Targets
2:32
2
Lesson 16: Developing an Action Plan
2:45
3
Lesson 17: Developing a Team
3:27
4
Lesson 18: The Definition of Delegation
4:45
5
Lesson 19: Manage Your Time
1:46
6
Lesson 20: Monitor and Evaluate Processes
3:36
7
Quiz 3: Developing Objectives
5 questions

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Includes

2 hours
Full lifetime access
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