Providing Road Transport Service delivery, with good Customer Relations. (Professional Driving SP4)

Ensure that you are well equipped with the skills of: Safe Loading, Secure Loading, Secure Off-Loading, Professionally Interacting with Customers, Improved Customer Relations. Why would you need this? Improved general freight loading prevents accidents where vehicles lose loads, and ensures that loads and persons are not damaged or injured. If the condition of loads is [...]
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Ensure that you are well equipped with the skills of:

  • Safe Loading,
  • Secure Loading,
  • Secure Off-Loading,
  • Professionally Interacting with Customers,
  • Improved Customer Relations.

Why would you need this?

Improved general freight loading prevents accidents where vehicles lose loads, and ensures that loads and persons are not damaged or injured. If the condition of loads is preserved, customer service and profitability are improved, and the professional image of the transport sector will be maintained. This set of competence is transferable to all other fields where loading of general freight is required.

Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers.

The purpose of course is also to ensure that professional drivers are able to deliver road transport services in a professional manner by contextualising their own service delivery within the broader sector and industry, planning their trips, and anticipating various scenarios that may occur once they are driving vehicles on the open road. By achieving this unit standard,you will be able to make informed choices regarding your own performance, as well as the performance of vehicles. This will improve the level of road transport service, and will ensure that unnecessary expenditure is prevented, improving the profitability of road transport service delivery.

Unit Standard 123262

1
Lesson 1: What is Freight?
10:35
2
Lesson 2: Preparing to Load and Off-Load.
07:15
3
Lesson 3: Loading Checklists.
07:16
4
Lesson 4: Evaluating Loading Docks.
09:36
5
Lesson 5: Design Standards.
07:37
6
Lesson 6: Dock Safety Devices.
02:19
7
Lesson 7: Loading Information.
08:24
8
Lesson 8: Cargo Storage.
05:30
9
Lesson 9- Securing General Freight.
08:49
10
Lesson 10: Requirements and Vehicle Choice.
10:43
11
Lesson 11: Lashing Equipment.
10:59
12
Lesson 12: Lashing and Restraining Devices.
11:49
13
Lesson 13: General Loading Freight.
10:13
14
Lesson 14: Traffic Management.
07:16
15
Lesson 15: Traffic Management Plan.
08:11
16
Lesson 16: Policies, Procedures, and Legal Requirements.
08:09
17
Lesson 17: Workplace Design.
07:56
18
Lesson 18: Training Staff and Control Measures.
07:29
19
Lesson 19: Manual Tasks.
04:47

Unit Standard 123258

1
Lesson 21: Business Units.
05:03
2
Lesson 22: Customer Service Framework.
05:31
3
Lesson 23: Customer Service Identification.
06:58
4
Lesson 24: Good Customer Service.
10:26
5
Lesson 25: 8 Personality Types.
06:20
6
Lesson 26: Inclusion.
06:41
7
Lesson 27: Customer Complaints (Tips).
06:23
8
Lesson 28: Complaints Procedure.
03:27
9
Lesson 29: After Service Sales.
04:58
10
Lesson 30: Conflict Resolution.
08:36
11
Lesson 31: Levels of Management.
07:29
12
Lesson 32: Types of Customers and Interaction Techniques.

Unit Standard 123261

1
Lesson 33: Road Transport Sector.
07:09
2
Lesson 34: Modes of Transport.
06:15
3
Lesson 35: Busses, Shuttles, and Trucks.
11:57
4
Lesson 36: Describing Vehicle Components.
05:40
5
Lesson 37: Vehicle Components which may affect Road Safety.
05:38
6
Lesson 38: Common Vehicle Problems.
11:02
7
Lesson 39: Effects of Weather.
08:24
8
Lesson 40: Road Transport Trip Equipment.
05:37
9
Lesson 41: Factors Affecting Service.
06:29
10
Lesson 42: Driver Distractions.
03:42
11
Lesson 43: Alcohol, Drugs and Attitude.
06:16

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