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Providing Road Transport Service delivery, with good Customer Relations. (Professional Driving SP4)

Ensure that you are well equipped with the skills of: Safe Loading, Secure Loading, Secure Off-Loading, Professionally Interacting with Customers, Improved Customer Relations. Why would you need this? Improved general freight loading prevents accidents where vehicles lose loads, and ensures that loads and persons are not damaged or injured. If the condition of loads is [...]
3 students enrolled

Ensure that you are well equipped with the skills of:

  • Safe Loading,
  • Secure Loading,
  • Secure Off-Loading,
  • Professionally Interacting with Customers,
  • Improved Customer Relations.

Why would you need this?

Improved general freight loading prevents accidents where vehicles lose loads, and ensures that loads and persons are not damaged or injured. If the condition of loads is preserved, customer service and profitability are improved, and the professional image of the transport sector will be maintained. This set of competence is transferable to all other fields where loading of general freight is required.

Improved customer relations leads to improved customer service, which, in turn, results in business growth and profitability. Professional driving services are improved, thereby improving the image and profitability of the field of transport services. This set of competence is transferable to all other fields where services are provided to customers.

The purpose of course is also to ensure that professional drivers are able to deliver road transport services in a professional manner by contextualising their own service delivery within the broader sector and industry, planning their trips, and anticipating various scenarios that may occur once they are driving vehicles on the open road. By achieving this unit standard,you will be able to make informed choices regarding your own performance, as well as the performance of vehicles. This will improve the level of road transport service, and will ensure that unnecessary expenditure is prevented, improving the profitability of road transport service delivery.

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Includes

2 Hours
42 lectures
Full lifetime access
Access on mobile and TV

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