Relationship Management

If you want to better your relationships with customers, employees, colleagues and stakeholders, this is the course for you! This short course is ideal for anyone working within a Public Sector, Local Government, commercial or community environment, and will fulfil a leadership role as part of their job. This course promises to add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

88 students enrolled

This short course is ideal for anyone working within a Public Sector, Local Government, commercial or community environment, and will fulfil a leadership role as part of their job. This course promises to add value to public officials who are seeking to develop a career pathway towards an accomplished integrated development planner or public sector management and administration specialist.

After completing this course, you will be able to:

  • Explain leadership strategies to deal with managing a variety of role-players and stakeholders.
  • Create an optimum advice environment.
  • Enhance institutional accountability in managing relations with stakeholders and communities.
  • Demonstrate an understanding of the varying dynamics in managing relationships.
  • Develop a sound communications strategy to enhance relations with key stakeholders and communities.

Session 1

1
Lesson 1: Customer Relationship Management
2:26

Please download the Learner Guide attached.

2
Lesson 2: Business Relationship Management
1:14
3
Lesson 3: Employee Relationship Management
2:17
4
Lesson 4: Roles in Leadership
2:13
5
Lesson 5: Leadership and the Public Sector
4:40
6
Lesson 6: The importance of a Communication Strategy
2:33
7
Quiz 1: Relationship Management
5 questions

Session 2

1
Lesson 7: Planning a Communication Strategy
4:23
2
Lesson 8: Communication Strategy Implementation
7:05
3
Lesson 9: Professional Practice Development
3:50
4
Lesson 10: Developing Support Networks
5:20
5
Quiz 2: A Communication Strategy
4 questions

Session 3

1
Lesson 11: Institutional Accountability
5:19
2
Lesson 12: Community of Practice
5:45
3
Lesson 13: Giving Feedback
6:09
4
Quiz 3: Institutional Accountability
5 questions

Session 4

1
Lesson 14: Change is Inevitable!
4:26
2
Lesson 15: Social Awareness
3
Lesson 16: Citizen Participation
4:34
4
Lesson 17: Citizen Participation and Conflict
5
Lesson 18: Conflict Management Styles
2:43
6
Lesson 19: Conflict Management
3:41
7
Lesson 20: Diversity Management
5:07
8
Quiz 4: Change
5 questions

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Includes

2 hours
Full lifetime access
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