Stock and Store Functions in Wholesale and Retail SP 5 (NQF4)

If you are working in the Wholesale and Retail industry, and want to excel in business, this course is perfect for you!  This course is is intended for people who supervise service standards in wholesale and retail stores.  Anyone wanting to improve their shop’s standards and efficiency should enrol today!

216 students enrolled

If you are working in the Wholesale and Retail industry, and want to excel in business, this course is perfect for you!  This course is is intended for people who supervise service standards in wholesale and retail stores.  Anyone wanting to improve their shop’s standards and efficiency should enrol today!

What is inside this course:

1.    Supervise Customer Service Standards

2.    Supervise housekeeping and hygiene in a store

3.    Supervise implementation of loss control measures

4.    Supervise sales performance

5.    Supervise stock counts

118028: Supervise Customer Service Standards

1
Lesson 1_Moment of Truth
3:57
2
Lesson 2_Why is Customer Service important
2:52
3
Lesson 3_Service Delivery Standards
5:22
4
Lesson 4_Anticipate your customer’s needs
2:35
5
Lesson 5_Improve your customer service
7:05
6
Lesson 6_Customer Expectations
4:22
7
Lesson 7_Improve Customer Service
3:00
8
Lesson 8_Customer Complaints
6:49
9
Unit Standard 118028
6 questions

118029: Supervise housekeeping and hygiene in a store

1
Lesson 1_Introduction to Health and Safety in Retail
3:37
2
Lesson 2_An Ergonomic Workplace
4:22
3
Lesson 3_Safety Hazards
6:50
4
Lesson 4_Maintenance and Safety on Assets
8:30
5
Lesson 5_Hygiene
2:31
6
Lesson 6_Elements of an Effective Housekeeping Programme
7:34
7
Unit Standard 118029
5 questions

118045: Supervise implementation of loss and stock control

1
Lesson 1_Shrinkage
4:50
2
Lesson 2_Shrinkage Results and Prevention
3:50
3
Lesson 3_Preventing Shrinkage and Theft
12:25
4
Lesson 4_How cashiers steal
1:27
5
Lesson 5_Money Rooms
2:00
6
Lesson 6_Refunding
1:54
7
Lesson 7_Detaining suspected employees
3:33
8
Lesson 8_Shoplifters
7:05
9
Lesson 9_Minimising Shoplifting
4:51
10
Unit Standard 118045
5 questions

118037: Supervise sales performance

1
Lesson 1_Net income
3:31
2
Lesson 2_Income Statement
6:15
3
Lesson 3_The importance of Net Income
3:31
4
Lesson 4_Measuring Sales Performance
6:18
5
Lesson 5_How to monitor sales performance
8:01
6
Lesson 6_Increase Sales
5:56
7
Unit Standard 118037
5 questions

118043: Supervise stock count

1
Lesson 1_Preparing the stock count
8:02
2
Lesson 2_Preparing the staff
7:52
3
Lesson 3_Oversee the count
3:33
4
Lesson 4_The Count
3:09
5
Lesson 5_What Is a Physical Inventory Count
1:00
6
Lesson 6_RFID Technology Explained
1:46
7
Lesson 7_After the Count
3:41
8
Lesson 8_An Audit Trail
4:43
9
Unit Standard 118043
7 questions

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3 Hours
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