The Batho Pele Principles

This course is intended for individuals who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

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Batho Pele, a Sotho translation for ‘People First’, is an initiative to get public servants to be service orientated, to strive for excellence in service delivery and to commit to continuous service delivery improvement.

This course is intended for persons who work in the public sector. Persons credited with this unit standard demonstrate knowledge of the Batho Pele principles and apply them to their own roles in the service of the public.

 

Learners will be able to:

  • Explain how the Batho Pele principles apply to their own work roles.
  • Explain how the application of Batho Pele principles determines the way in which work is done in the public sector.
  • Identify and describe successful examples of application of Batho Pele principles in public sector contexts.
  • Explain why the Batho Pele principles are so important to government and effective service delivery in South Africa and own organisation.

Session 1

1
Lesson 1: Batho Pele Principles
7:11
2
Lesson 2: The Purpose of Batho Pele
2:45
3
Quiz 1: The Batho Pele Principles
5 questions

Session 2

1
Lesson 3: The Application of Batho Pele Principles
3:55
2
Lesson 4: The Regulatory Framework
1:54
3
Quiz 2: The Application of Batho Pele Principles
5 questions

Session 3

1
Lesson 5: Case Study
6:51
2
Lesson 6: The 8 Batho Pele Principles
5:14
3
Quiz 3: Successful Application of Batho Pele principles
1 question

Session 4

1
Lesson 7: The Importance of Batho Pele Principles
4:40
2
Quiz 4: Why Batho Pele Principles are important to government
3 questions

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