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Understanding Customer Needs in a Call Centre

This course will be teaching you how to identify your customers’ needs within a Contact Centre environment.  This course is intended to enhance the provision of entry level service within the Contact Centre Industry.

If you want to be GREAT at your job as a Call Centre Agent, this course is for you!

125 students enrolled

This course will be teaching you how to identify your customers’ needs within a Contact Centre environment.  This course is intended to enhance the provision of entry level service within the Contact Centre Industry.

If you want to be GREAT at your job as a Call Centre Agent, this course is for you!

After successfully completing this course, you will be able to:

  • Demonstrate and applying knowledge of computer packages within a Contact Centre.
  • Inputting data onto company specific packages within a Contact Centre.
  • Verifying data onto company specific packages within a Contact Centre.
  • Identify customer needs in a Contact Centre.
  • Respond to customer needs in a Contact Centre.
  • Provide information to customers.

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Includes

2 hours
33 lectures
Full lifetime access
Access on mobile and TV

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