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Understanding Customer Needs in a Call Centre

This course will be teaching you how to identify your customers' needs within a Contact Centre environment.  This course is ... Show more
Instructor
Esté Strydom
125 Students enrolled
  • Description
  • Curriculum
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This course will be teaching you how to identify your customers’ needs within a Contact Centre environment.  This course is intended to enhance the provision of entry level service within the Contact Centre Industry.

If you want to be GREAT at your job as a Call Centre Agent, this course is for you!

After successfully completing this course, you will be able to:

  • Demonstrate and applying knowledge of computer packages within a Contact Centre.
  • Inputting data onto company specific packages within a Contact Centre.
  • Verifying data onto company specific packages within a Contact Centre.
  • Identify customer needs in a Contact Centre.
  • Respond to customer needs in a Contact Centre.
  • Provide information to customers.
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Course details
Duration 4 weeks
Lectures 33
Video 2 hours
Quizzes 3
Level Beginner
Full lifetime access
Access on mobile and TV

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