This course will be teaching you how to identify your customers’ needs within a Contact Centre environment. This course is intended to enhance the provision of entry level service within the Contact Centre Industry.
If you want to be GREAT at your job as a Call Centre Agent, this course is for you!
After successfully completing this course, you will be able to:
- Demonstrate and applying knowledge of computer packages within a Contact Centre.
- Inputting data onto company specific packages within a Contact Centre.
- Verifying data onto company specific packages within a Contact Centre.
- Identify customer needs in a Contact Centre.
- Respond to customer needs in a Contact Centre.
- Provide information to customers.
