This course will teach you how to work effectively in a team, whilst working at a Contact Centre in the 21st Century.
The qualifying learner is capable of:
- Communicating with all relevant stakeholders to enhance teamwork.
- Reporting on team progress to appropriate authority and team.
- Displaying tendencies to work with others as a member of a Contact Centre team.
- Handling and resolving areas of conflict.
- Communicating within a diverse environment – internal and external.
- Interacting within a diverse environment both within a Contact Centre and to external customers.
