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Working as a Team in a Contact Centre

This course will teach you how to work effectively in a team, whilst working at a Contact Centre in the 21st Century.
Instructor
Esté Strydom
16 Students enrolled
  • Description
  • Curriculum
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This course will teach you how to work effectively in a team, whilst working at a Contact Centre in the 21st Century.

The qualifying learner is capable of:

  • Communicating with all relevant stakeholders to enhance teamwork.
  • Reporting on team progress to appropriate authority and team.
  • Displaying tendencies to work with others as a member of a Contact Centre team.
  • Handling and resolving areas of conflict.
  • Communicating within a diverse environment – internal and external.
  • Interacting within a diverse environment both within a Contact Centre and to external customers.
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Course details
Duration 4 weeks
Lectures 24
Video 1 hour
Quizzes 2
Level Beginner
Full lifetime access
Access on mobile and TV

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