W&R NQF4: Oral Communication

The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

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The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

In the business environment we have meeting every day. They involve a lot of people and therefore cost a lot of money and it is important that you make each meeting count! This course is designed to introduce you to the preparation and procedures required in chairing a formal meeting using committee procedures.

The business environment in South Africa since the dawn of democracy in 1994 has changed dramatically. Managers can no longer simply tell employees what to do. Without realising it much a manager’s time is spent negotiating, regardless of the level of management. In the second unit standard you will learn how to negotiate effectively to facilitate a win-win situation.

When you have completed this course you will be able to:

  • Interact successfully in oral/signed language
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language
  • Respond critically yet sensitively as a listener/audience
  • Analyse own responses to spoken/signed texts and adjust as required
  • Use strategies to be an effective speaker/signer in sustained oral/signed interactions
  • Evaluate spoken/signed discourse
  • Prepare for a meeting
  • Conduct a meeting
  • Deal with conflict in a meeting
  • Follow up on a meeting

Session 1: 119462 (8974)

1
Lesson 21: Communication Styles
3:41
2
Lesson 22: Adjusting Behaviour
4:14
3
Lesson 23: Dealing with Negativity
4:44
4
Lesson 24: Maintaining Credibility
2:27
5
Lesson 25: Read between the Lines
5:49
6
Lesson 26: Making People Listen
2:45
7
Quiz 4: Responding
5 questions

Session 2: 119472 (8968)

1
Lesson 34: Effective Oral Communication
4:46
2
Lesson 35: Meetings (Part 1)
5:56
3
Lesson 35: Meetings (Part 2)
6:12
4
Lesson 36: Debates and Negotiations
4:27
5
Lesson 37: Interviews (Part 1)
2:41
6
Lesson 37: Interviews (Part 2)
5:35
7
Lesson 38: Voice Techniques
3:57
8
Lesson 39: Body Language
5:00
9
Lesson 40: Preparing for a Presentation
4:46
10
Lesson 41: Visual Aids
3:04
11
Lesson 42: Maintaining Continuity and Interaction
4:18
12
Lesson 43: Non-verbal Communication
6:08

Session 3: 9303

1
Lesson 1_The quality of Listening
2:38
2
Lesson 2_Improve your concentration
2:12
3
Lesson 3_Internal Processing
2:30
4
Lesson 4_Open Communication
6:08
5
Lesson 5_Listening
6:03
6
Lesson 6_Principles of Listening
3:08
7
Lesson 7_Writing using plain language
2:43
8
Lesson 8_Barriers to Communication
9
Lesson 9_Different conversations and capturing information
3:38
10
Unit Standard 9303
5 questions

ASSESSMENT

1

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4 hours
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