W&R NQF4: Written Communication

The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

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The purpose of this course is to introduce new skills and refine your current skills in oral business communication. By working through this course you will have the opportunity to practice group communication, effective one on one communication and your presentation skills.

In the business environment we have meeting every day. They involve a lot of people and therefore cost a lot of money and it is important that you make each meeting count! This course is designed to introduce you to the preparation and procedures required in chairing a formal meeting using committee procedures.

The business environment in South Africa since the dawn of democracy in 1994 has changed dramatically. Managers can no longer simply tell employees what to do. Without realising it much a manager’s time is spent negotiating, regardless of the level of management. In the second unit standard you will learn how to negotiate effectively to facilitate a win-win situation.

When you have completed this course you will be able to:

  • Interact successfully in oral/signed language
  • Use strategies that capture and retain the interest of an audience
  • Identify and respond to manipulative use of language
  • Respond critically yet sensitively as a listener/audience
  • Analyse own responses to spoken/signed texts and adjust as required
  • Use strategies to be an effective speaker/signer in sustained oral/signed interactions
  • Evaluate spoken/signed discourse
  • Prepare for a meeting
  • Conduct a meeting
  • Deal with conflict in a meeting
  • Follow up on a meeting

Session 1: 119457(8969)

1
Lesson 1: Introduction to Oral Communication
1:57

Please download the Learner Guide attached, before starting the course.

2
Lesson 2: Steps in Communication in Teams
4:14
3
Lesson 3: Interviews
2:41
4
Lesson 4: Interview Considerations
5:33
5
Lesson 5: Formal Meetings
4:21
6
Lesson 6: Debates
3:47
7
Lesson 7: Negotiations and Communicating in a Multicultural Environment
3:17
8
Lesson 8: Passive & Aggressive Speakers
4:30
9
Lesson 9:Passive Aggressive and Assertive Speakers
5:09
10
Quiz 1: Effective Communication
5 questions

Session 2: 119465(8970)

1
Lesson 10: Voice Techniques
3:57
2
Lesson 11: Body Language
5:00
3
Lesson 12: Writing an Outline
4:46
4
Lesson 13: Visual Aids
3:04
5
Lesson 14: Maintaining Interaction
4:18
6
Lesson 15: Facts vs Opinion
5:51
7
Quiz 2: Body Language
6 questions

Session 3: 12155

1
Lesson 1_Improve your reading
7:38
2
Lesson 2_Look for the main idea
5:03
3
Lesson 3_Strategies to read and review
3:31
4
Lesson 4_Summarising
3:00
5
Lesson 5_Classifying Information
4:45
6
Lesson 6_Infer Information
1:15
7
Lesson 7_Evaluate Information
4:37
8
Lesson 8_Types of Reasoning
2:29
9
Unit Standard 12155
6 questions

Session 4: 11969 (8975) & 119467 (8976)

1
Lesson 12: Suitable Learning Resources (Part 1)
5:12
2
Lesson 12: Suitable Learning Resources (Part 2)
5:12
3
Lesson 13: Learning Techniques (Part 1)
4:29
4
Lesson 13: Learning Techniques (Part 2)
2:49
5
Lesson 14: Interpret and Analyse Texts
4:34
6
Lesson 15: The Business of Listening (Part 1)
3:47
7
Lesson 15: The Business of Listening (Part 2)
5:44
8
Lesson 16: Learning through Communication
2:04
9
Lesson 17: Different Learning Materials (Part 1)
6:02
10
Lesson 17: Different Learning Materials (Part 2)
3:49
11
Lesson 18: Understanding Technical Language and Terminology
1:12
12
Lesson 19: Writing Layout
1:51
13
Lesson 20: What is Research? (Part 1)
4:58
14
Lesson 20: What is Research? (Part 2)
5:20
15
Lesson 21: Creative Writing
4:52
16
Lesson 22: Research Techniques
5:32
17
Lesson 23: Method Selection
01:44
18
Lesson 24: Collecting and Recording Data
00:44
19
Lesson 25: Evaluating Information
2:44
20
Lesson 26: The Analysis Process (Part 1)
3:43
21
Lesson 27: The Analysis Process (Part 2)
5:36
22
Lesson 27: Sorting Information
4:18
23
Lesson 28: Evaluating the Research
1:05
24
Lesson 29: Participate Actively in Learning
5:18
25
Lesson 30: The Importance of a Learning Environment in Business
5:52
26
Lesson 31: Managing Conflict
5:31
27
Lesson 32: Negotiation Strategies
5:49
28
Lesson 33: Occupational Environment (Part 1)
4:04
29
Lesson 33: Occupational Environment (Part 2)
4:34
30
Quiz 2: Written Communication
15 questions

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